yes ...... and apparently the Spint towers (which VirginMobile uses) are HIGHLY
overworked.
can you imagine paying $150 for the device and then paying $40 for service ....
and getting download speeds that are lower than dial-up ????
Like I said, I've tried the service in San Diego north, south, central and
east; and the results are consistently poor. 200 to 300 kbps download speed;
ping test generally around 300-400 milliseconds.
But the virtual total absence of tech support via email (in my case of 4
inquiries) is inexcuseable. I did try tech support via phone, and some poor
girl who was way over her head, technically, and hardly able to speak english,
spent 45 minutes with me until I asked for the supervisor. After 10 minute
hold, she came back to say that the supervisor was "busy with another call"
(yeah! I'll bet!) and she had no idea how long it would take.
That was it for me.
I'm taking it back for a refund, but suppose I WON'T get a refund on the $40
service fee.
My friend has Verizon Broadband2Go, same hardware, but gets much better
results. Requires a 2-year commitment however.
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